Zeal Credit Union
  • Call Center
  • Livonia, MI, USA
  • Full Time

Zeal Credit Union is seeking a Full Time Call Center Representative to join our dynamic and growing team!  We are seeking an enthusiastic and highly motivated person who can assist and build trusted relationships by providing our members with superior financial solutions and outstanding service. This position performs a variety of member service related activities that individually do not constitute specialized tasks, but collectively represent the public relations and corporate image of the Credit Union.  This is a high contact position that requires the ability to deal effectively with members by telephone, in writing, and via Internet.

We are seeking someone who has a pleasant and professional demeanor and possesses the ability to communicate well verbally and in writing. You should enjoy working with the public using a courteous and professional approach. Zeal is looking for someone who is dependable and has strong organization, planning, analytical, research and resolution, and sales skills.

The individual must be available to work the following rotating shifts:

7:45 a.m. to 4:30 p.m.

8:45 a.m. to 5:30 p.m.

9:15 a.m. to 6:00 p.m.

 Essential Functions

  • Assist members with inquiries, troubleshooting, and resolution of account issues.
  • Identify member needs and offer appropriate Credit Union products and services.
  • Efficient use of basic math skills.
  • Process member transactions and account maintenance.
  • Consistently meet or exceed established sales goals.
  • Perform all other tasks and duties as assigned

Additional Functions

  • Balance posted transactions.
  • Maintain member confidentiality.
  • Perform all other tasks and duties as assigned

Job Qualifications


  • High School diploma or G.E.D. equivalent
  • 1 year customer service
  • Function effectively as a team member
  • Strong interpersonal skills
  • Basic knowledge of debits, credits, and balancing an account.
  • Sales experience or upselling



  • Previous sales experience
  • Previous financial institution experience

About Zeal Credit Union

At Zeal Credit Union, we are passionate about our members and we work hard every day to help them achieve their financial goals.  Working at Zeal isn't just a job or a career; working at Zeal is a calling. So what does it take to work at Zeal Credit Union? It takes Character, Empathy and Passion. These aren't just words to us; they are the core elements of our brand and the principles that guide everything we do. 

Since 1954, Zeal Credit Union has worked hard to design an exceptional banking experience for our members. With 513 million dollars in assets, 12 full-service locations and more than 61,000 members, Zeal Credit Union is Metro Detroit's hardest working financial institution. And with our 5-star Bauer Financialrating, Zeal is also one of the strongest credit unions in the nation.

At Zeal Credit Union, Hard Working Americans bank on us and this description also applies to our employees! Everyone that works at Zeal is expected to live with character, feel with empathyand act with passionand to place our members at the center of everything we do.

Zeal Credit Union
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