Zeal Credit Union
  • Southgate
  • Southgate, MI, USA
  • Full Time

Zeal Credit Union is seeking a Full Time Member Service Representative to join our dynamic and growing team!  We are seeking an enthusiastic and highly motivated person who can assist and build trusted relationships by providing our members with superior financial solutions and outstanding service. This position performs a variety of member service related activities that individually do not constitute specialized tasks, but collectively represent the public relations and corporate image of the Credit Union. In addition, the member service representative will maintain a cash drawer, handle member transactions such as deposits, withdrawals and other basic financial services and supports the Credit Union's Service and Solutions Culture.

We are seeking someone who has a pleasant and professional demeanor and possesses the ability to communicate well verbally and in writing. You should enjoy working with the public using a courteous and professional approach. Zeal is looking for someone who is dependable and has strong organization, planning, analytical, research and resolution, and sales skills.

The individual must be available to work the following shift:

Monday:                       9:00-6:15
Tuesday:                      9:00-5:15
Thursday:                     9:00-5:30
Friday:                         9:00-6:30
Saturday:                      8:45-1:15

Teller - Essential Functions

  • Provide the Highest Quality of service based on Credit Union Service Standards
  • Respond to members, requests, problems, and complaints or direct them to the proper person for specific information and assistance.
  • Open new accounts and service existing accounts; OFAC, Accurint, and Eport.  Provide members with all necessary information for membership.
  • Promote and cross sell Credit Union products and services based on member's needs.
  • Process member transactions, requests, and maintenance.
  • Balance teller drawer.

 Additional Teller Functions

  • Balancing and posting of the ATM.
  • Perform special item functions such as selling money orders, official checks, traveler's cheques, and stamps.
  • Obtain and submit member information for loan applications and disburse loan funds.

Teller Job Qualifications

Required:

  • High school diploma or G.E.D equivalent.
  • Basic knowledge of Microsoft Word
  • Basic knowledge of Microsoft Excel
  • Intermediate knowledge of Windows
  • Minimum 1 year of cash handling experience
  • Strong verbal and written communication skills
  • Strong research and problem resolution skills
  • 30 words per minute typing proficiency
  • 10 number per minute 10 key proficiency
  • Basic mathematics skills
  • Excellent customer service skills
  • Basic knowledge of debits, credits and standard calculations using a 10 key calculator

 

Preferred:

  • Previous sales experience
  • Financial institution experience

 

About Zeal Credit Union

At Zeal Credit Union, we are passionate about our members and we work hard every day to help them achieve their financial goals.  Working at Zeal isn't just a job or a career; working at Zeal is a calling. So what does it take to work at Zeal Credit Union? It takes Character, Empathy and Passion. These aren't just words to us; they are the core elements of our brand and the principles that guide everything we do. 

Since 1954, Zeal Credit Union has worked hard to design an exceptional banking experience for our members. With 513 million dollars in assets, 12 full-service locations and more than 61,000 members, Zeal Credit Union is Metro Detroit's hardest working financial institution. And with our 5-star Bauer Financialrating, Zeal is also one of the strongest credit unions in the nation.

At Zeal Credit Union, Hard Working Americans bank on us and this description also applies to our employees! Everyone that works at Zeal is expected to live with character, feel with empathyand act with passionand to place our members at the center of everything we do.

Zeal Credit Union
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