Zeal Credit Union
  • Financial Resolutions
  • Livonia, MI, USA
  • 16.70
  • Hourly
  • Full Time

Are you ready for a career that will provide you with a good work-life balance (40 hour work week), a great family atmosphere, paid time off, a great company culture, and paid holidays? Do you enjoy interacting with community members and building trusted relationships? Here at Zeal Credit Union we offer the ability to do just that, and much more.

About Zeal Credit Union:

At Zeal Credit Union, we are passionate about our members and we work hard every day to help them achieve their financial goals.  Working at Zeal isn't just a job or a career; working at Zeal is a calling. So what does it take to work at Zeal Credit Union? It takes Character, Empathy and Passion. These aren't just words to us; they are the core elements of our brand and the principles that guide everything we do. 

The Opportunity:
Zeal Credit Union is seeking a Full Time Collector to join our dynamic and growing team! If you have the qualifications listed below this Collector job might be just right for you:

  • At least 1 year experience in Collections
  • High school diploma or G.E.D. equivalent
  • Basic knowledge of  laws that govern collection activity
  • Basic knowledge of Microsoft suite including Word and Excel
  • Basic understanding of balancing of General Ledgers and standard calculations using a 10 key calculator
  • Pleasant and professional demeanor

Essential Functions of Collector:

  • Contact delinquent and overdrawn borrowers by telephone or mail to encourage prompt payment of delinquent accounts
  • Utilize credit reports, loan documentation, online skip tracing tools, informational databases and networking to conduct investigations to find collateral  
  • Stay current with all provisions of the bankruptcy code, collection laws, privacy laws, banking regulations, all Credit and Collection Policies that have been established by the Credit Union, and abides by the Fair Debit Collection Practices Act and the Privacy Act
  • Manage an assigned workload of delinquent accounts through a queuing system.  Follows up on delinquent loans, and maintains accurate and complete collection history on the accounts through a collection management system          

Additional Functions of Collector:

  • Recommend loans for legal action, promotes consent judgment and stipulation orders for voluntary payments and follows the process through for garnishment and/or execution of property
  • Take action to recommend repossession of collateral with the Financial Resolutions Manager and assist with the negotiations for redemption
  • Respond to telephone calls regarding payment notices and delinquent accounts

 Must be able to work the following schedule:

Monday                      8:30 a.m.-6:00 p.m.

Tuesday                     8:30 a.m.-5:00 p.m.

Wednesday                8:45 a.m.-5:00 p.m.

Thursday                   8:45 a.m.-5:00 p.m.

 Friday                         8:45 a.m.-6:00 p.m.


We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.


Zeal Credit Union
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